Refund & Cancellation Policy

1. Refund Eligibility Criteria

Users are eligible for a refund under the following conditions:

• Service Failure: If a purchased service or campaign fails to initialize or cannot be delivered due to technical errors on our platform.
• Duplicate Payments: If a user is charged multiple times for the same transaction due to a payment gateway timeout or technical failure.
• Significant Discrepancy: If the service delivered fundamentally differs from the specifications stated on our service description page.

2. Exact Refund Timelines

Once a refund request is received and verified by our support team, it will be approved within 2 business days. Approved refunds are credited directly back to the original payment source (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 business days, subject to standard banking settlement cycles.

3. Non-Refundable Services

Refunds will not be issued in the following scenarios:

• Services or digital campaigns that have already been executed, delivered, or completed in full.
• Orders containing incorrect destination URLs, invalid parameters, or private profile links submitted by the user.
• Voluntary wallet deposits where services have already been consumed or partially utilized.

4. Cancellation Fees

We charge zero (0%) cancellation fees for any order cancelled prior to system processing. If a campaign has not yet started, you may cancel it directly from your dashboard for a 100% refund of the campaign credits back to your platform wallet balance. No administrative penalty or cancellation charge will be deducted.

5. Instructions for Requesting a Refund or Cancellation

To request a refund or formal cancellation, follow these steps:

1. Send an email to support@smmpixel.in with the subject line "Refund Request - [Your Order/Transaction ID]".
2. Provide your registered username, payment gateway transaction reference ID, and a brief description of the issue.
3. Our compliance and support team will inspect the execution logs and respond within 24 to 48 hours with the resolution status.